Frequently Asked Questions

Where can I contact you?

We’re here to assist you! Reach out to us using the following options:

  • Email Support: For any questions or assistance, email us at info@luminarabeauty.com
  • Contact Form: Prefer filling out a form? Visit our Contact Us page and let us know how we can help.

What payment methods are available?

We accept Paypal, Visa, Mastercard, American Express, Discover, JBC, Diners Club.

I forgot to use my discount, what should I do?

No worries! We're happy to help you with your order.

To get started, please have your order number handy (and your discount code if you have one), and contact our Customer Experience team by emailing us at info@luminarabeauty.com or filling out the form on our Contact Us page.

We look forward to assisting you!

How do I know if my order has been placed successfully?

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow your shipment.

Where is my order?

Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online at the Track Your Order page.

Question not answered?

Send us an email to info@luminarabeauty.com

Please note: if you send more than one email, your email will be moved to the back of the support queue.

That means the more emails you send, the longer it takes to get a reply.

Just send us one and we will reply to it within 24 hours, that’s a guarantee. Order cancellation emails will be answered first.